Refund Policy

Thank you for shopping at Ma Ward Perfumes. We value your satisfaction and strive to provide you with the best possible experience. If you are not entirely satisfied with your purchase, we're here to help.

Returns

You have [2 days] to return an item from the date you received it. To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Your item needs to have the receipt or proof of purchase.

Refunds

Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping

You will be responsible for paying for your shipping costs for returning your item. Shipping costs are non­refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Contact Us

If you have any questions on how to return your item to us, contact us at:

  • Email: info@ma-ward.net
  • Phone: +97155536337
  • Address: Dubai, Deira, Maitha Plaza 2, shop no.08
  • Branch1: Dubai, Dubai outlet village

Exclusions

Please note that certain items are not eligible for return or refund unless they are damaged or defective. These items include:

  • Personalized or custom-made products.
  • Gift cards.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately. We will work with you to replace the item or issue a refund as quickly as possible.

Policy Changes

Ma Ward Perfumes reserves the right to update or change our refund policy at any time. Any such changes will be posted on this page. Please review this page periodically for updates.

By making a purchase from Ma Ward Perfumes, you agree to the terms and conditions of this refund policy.

Make sure to adapt this template to suit your specific requirements and legal obligations. If you're uncertain about the legal aspects of your refund policy, it's advisable to consult with a legal professional to ensure compliance with relevant laws and regulations.